FAQ
Where is Aloha Paws located?
Aloha Paws is now at 234 Waianuenue Ave, Suite 102, in downtown Hilo, HI 96720. We moved from our previous location in Manono Marketplace.
What are your hours?
While we settle into our new space, our shop hours are limited. Please call or text 808-961-2500 before stopping by, or shop online anytime at alohapaws.com.
What does Aloha Paws carry?
Our new shop is focused on fresh and minimally processed dog food, local treats and dog gear. We carry raw dog food, freeze-dried dog food, air-dried dog food, gently steamed dog food, locally made treats and snacks, collars, leashes, harnesses, and locally made pet products for the dogs and cats whom we love like family.
Do you sell raw dog food in Hilo?
Yes. Raw dog food is one of our specialties. We carry frozen raw dog food in a range of proteins and package sizes. Visit our Raw Food collection to see what's in stock right now.
What's the difference between raw, freeze-dried, air-dried and steamed dog food?
- Raw food is uncooked and kept frozen until you're ready to thaw and serve it.
- Freeze-dried food is raw food with the moisture removed at low temperatures. It's lightweight and shelf-stable, and you can serve it dry or rehydrated.
- Air-dried food is slowly dried with gentle warm air. It's shelf-stable and ready to serve without thawing or adding water.
- Gently steamed food is lightly cooked whole-food recipes, usually kept refrigerated or frozen.
Not sure which is right for your dog? Ask us and we'll walk you through the options.
Can you help me choose a food for my dog?
Yes. We're happy to help you compare food types, proteins, ingredients and brands, and to help you transition your dog to a new food. We don't provide veterinary advice. If your dog has a medical condition, allergies, digestive issues or needs a prescription diet, please check with your veterinarian before changing foods.
Do you carry locally made dog treats?
Yes. We carry treats, jerky and snacks from Hawaiʻi makers, including Poi Dog, Mana Ohana, Punahele and Pawniolo. Selection changes as our local makers create new products.
Do you sell collars, leashes and harnesses?
Yes. We carry dog collars, leashes and harnesses in a range of sizes. Bring your dog in for a fitting, or contact us for help with sizing.
Do you sell gifts for dogs and dog lovers?
Yes. We carry dog gifts handmade by Hawaiʻi Island artisans. They're great for birthdays, the holidays or a new puppy.
Can I order online and pick up in Hilo?
Yes. Shop online at alohapaws.com and choose pickup at checkout. We'll contact you to set a pickup time at our shop at 234 Waianuenue Ave, Suite 102.
Do you offer local delivery?
Yes. We offer local delivery to many areas across The Big Island of Hawaii. For questions or special delivery requests, call or text 808-961-2500 or email info@alohapaws.com.
Where can I find you at farmers markets and pop-ups?
We sell at farmers markets and pop-up events around East and West Hawaiʻi. Our holiday pop-up schedule is coming soon. Follow @AlohaPawz on Instagram for dates and locations.
Do you still carry dry kibble, cat litter, toys and crates?
Our new shop is smaller, so we've focused on fresh dog food, local treats and dog gear. We no longer carry a full line of general pet supplies like crates, cat litter and grooming tools. If you're looking for something specific, contact us and we'll let you know whether we can special order it.
Can I special order a product?
Yes. Call or text 808-961-2500 or email info@alohapaws.com with the product you're looking for, and we'll check whether we can order it for you.